Privacy Policy for Comfort Oasis Senior Care Solutions
Effective Date: April 28, 2025
At Comfort Oasis Senior Care Solutions, your privacy and the confidentiality of our clients' personal and health information are of the utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our clients, their families, and visitors to our website.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, address, phone number, email, date of birth, emergency contact details.
Health Information: Medical history, medications, treatment plans, insurance details, physicians' information.
Payment Information: Billing address, credit/debit card details, or other payment methods.
Digital Information: IP address, browser type, pages visited, and interactions with our website (if applicable).
2. How We Use Your Information
We use your information to:
Provide senior care and related services.
Communicate with clients and their families.
Coordinate with healthcare providers and insurance companies.
Maintain records and comply with legal and regulatory requirements.
Improve our services and ensure quality care.
Process payments and manage billing.
Send updates, appointment reminders, or educational materials (with consent).
3. Sharing of Information
We do not sell personal information. We may share your information with:
Healthcare providers involved in the client’s care.
Insurance companies for billing and claims.
Authorized family members or legal representatives (with proper consent).
Service providers who support our operations (e.g., IT, billing systems), under strict confidentiality agreements.
Regulatory agencies, as required by law.
4. Your Rights
You or your legal representative have the right to:
Access and review your personal information.
Request corrections to inaccurate or incomplete data.
Request the restriction or limitation of use of your information.
Withdraw consent (where applicable), except where data retention is required by law.
To exercise these rights, please contact us using the information below.
5. Data Security
We implement appropriate administrative, physical, and technical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Secure electronic medical records systems.
Staff training on privacy and HIPAA compliance.
Access controls and encrypted communications.
6. Cookies and Online Data (if applicable)
Our website may use cookies to enhance your experience. You can modify your browser settings to disable cookies, but some website functions may be affected.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" and notify clients where required.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact:
Comfort Oasis Senior Care Solutions
PO Box 605
Carstairs, AB T0M 0N0
Phone: 403.519.7369
Email: hello@comfortoasis.ca
©Copyright. All rights reserved.
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.