Legal Notice

Name of company:

Comfort Oasis Senior Care Solutions

TERMS AND CONDITIONS OF SERVICE
Comfort Oasis Care
Effective Date: April 28, 2025

1. Introduction

Welcome to Comfort Oasis Care (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern the provision of senior care services (“Services”) to clients and their families (“Client”, “you”, or “your”). By engaging our Services, you agree to be bound by these Terms.

2. Scope of Services

We provide non-medical assistance, including but not limited to:

Virtual companionship
Online orders (grocery, prescriptions)
Wellness check-ins
Virtual medication reminders

3. Client Responsibilities

Clients and/or legal representatives agree to:
Provide accurate health and personal information
Ensure a safe environment for care staff
To notify us of any changes in care needs or medical status
Treat staff with respect and dignity

4. Payment Terms

All services are billed based on the selected care plan.
Payment is due upon receipt of the invoice, and before services start.
Late payments may incur a [5%] fee after [10] days past due.
We reserve the right to suspend services due to non-payment.

5. Cancellations and Termination

Services may be canceled with [48] hours' notice.
Cancellations with less than [48] hours' notice may incur a fee.
Either party may terminate services with [14] days' written notice.
We reserve the right to immediately terminate services for abuse, unsafe conditions, or noncompliance.

6. Limitation of Liability

We are not liable for:

Any injury or loss resulting from false or incomplete information provided by the Client
Medical emergencies, unless caused directly by our gross negligence
Loss or damage of personal property, unless due to intentional misconduct
Maximum liability is limited to the fees paid for services in the [previous 30 days].

7. Confidentiality and Privacy

We comply with applicable privacy laws and maintain strict confidentiality regarding all client information. Client information will only be shared with authorized persons or as required by law.

8. Background Checks and Staff Training

All care staff undergo police background checks and training in elderly care and safety. However, we do not guarantee compatibility between the caregiver and client.

9. Governing Law

These Terms are governed by the laws of the Province of Alberta, without regard to its conflict of law provisions.

10. Modifications

We may modify these Terms with [15] days' notice. Continued use of our Services after the effective date of the changes constitutes your acceptance.

11. Contact Information

If you have questions about these Terms, please, contact us:
Comfort Oasis Care
Phone: 403.519.7369
Email: hello@comfortoasis.ca